Shipping policy


Order Processing



All orders are processed within 2–5 business days unless otherwise stated on the product page. Orders are not shipped or delivered on weekends or public holidays.


During periods of high demand, production and fulfillment times may be extended. Any significant delays will be communicated by email.





Shipping & Carriers



We ship worldwide using trusted carriers including but not limited to:


  • DHL eCommerce / DHL Global Mail
  • UPS
  • DPD
  • Amazon last-mile delivery (where applicable)



Carrier selection and routing are determined automatically based on destination and fulfillment location.





Delivery Confirmation & Responsibility



Once an order has been marked Delivered by the carrier, responsibility for the package transfers to the customer.


Delivery confirmation may include:


  • Carrier tracking marked “Delivered”
  • Delivery scan at destination
  • Delivery to front door, porch, mailbox, or designated safe place



Muay Thai Stoic is not responsible for packages marked as delivered but later claimed as missing, stolen, or misplaced.





Address Accuracy



Customers are responsible for providing a complete and accurate shipping address at checkout.


Muay Thai Stoic is not responsible for:


  • Delays or losses caused by incorrect or incomplete addresses
  • Failed deliveries due to address errors
  • Packages delivered to the address provided by the customer



Orders shipped to the address entered at checkout are considered correctly fulfilled.





Lost or Stolen Packages



If a package is marked as delivered by the carrier but cannot be located:


  • Customers must first contact the carrier directly to initiate an investigation
  • We may assist by providing tracking details upon request



Claims for lost or stolen packages after delivery confirmation are not eligible for refunds or replacements.





Customs, Duties & International Shipping



International orders may be subject to customs fees, duties, or import taxes imposed by the destination country.


These fees are the sole responsibility of the customer and are not included in product or shipping prices.





Returns & Refunds



Returns are only accepted if:


  • The item arrives damaged or defective
  • The issue is reported within 7 days of delivery
  • Photo evidence is provided



We do not accept returns or refunds for:


  • Buyer’s remorse
  • Incorrect sizing or preference
  • Packages confirmed as delivered
  • Delays caused by carriers or customs






Chargebacks & Fraud Prevention



Filing a chargeback for an order that has been successfully delivered constitutes friendly fraud.


We actively dispute all chargebacks using:


  • Carrier delivery confirmation
  • Address verification
  • Fulfillment records
  • Timestamped tracking data



Customers who file fraudulent chargebacks will be permanently blacklisted from future purchases.





Contact



For shipping-related questions, please contact us before filing a dispute:

📧 support@muaythaistoic.com